Northern Lights Star Projector

Qobeyhub is committed to delivering your orders efficiently, safely, and as quickly as possible. Please review our shipping policy below to understand our shipping options, delivery times, and other details.1. Order Processing TimesOrders are processed within 1-2 business days, excluding weekends and holidays. Once processed, you will receive a confirmation email with tracking information.Please Note: Orders placed after 3 PM (local time) on Fridays will begin processing the following Monday.2. Domestic Shipping OptionsWe offer the following shipping options for domestic orders within UK:Standard Shipping (7-14 business days)Expedited Shipping (5-10 business days)Shipping costs are calculated at checkout based on weight, dimensions, and destination of the order.3. International Shipping OptionsWe ship internationally to select countries. Available shipping options include:Standard International Shipping (15-21 business days)Express International Shipping (10-15 business days)Shipping fees for international orders vary based on location and package weight, and may also be subject to additional customs and import fees, which are the responsibility of the recipient.4. Free ShippingWe offer free standard shipping on domestic orders For this product. This offer applies automatically at checkout.5. Order TrackingOnce your order has shipped, you will receive a tracking number via email. You can track your shipment using the link provided. Please note that tracking information may take up to 24 hours to update.

Eligibility for ReturnsTo qualify for a return, items must meet the following conditions:Unused and Unopened: Products should be in their original, unopened packaging.Return Initiation: Return requests must be initiated within 60 days from the delivery date.Proof of Purchase: A valid receipt or proof of purchase must accompany your return.Non-Returnable ItemsCertain items cannot be returned, including:Final Sale Items: Products marked as final sale or clearance.Gift Cards: Non-refundable and cannot be returned.Hazardous Materials: Certain restricted items, such as aerosols or flammable products, are not eligible for return due to shipping regulations.Return ProcessTo initiate a return, please follow these steps:Contact Customer Support: Email us at Contactus@qobeyhub.com with your order number and reason for the return.Receive Authorization: Once approved, you will receive return instructions and a return authorization number.Ship the Item: Return the item(s) using the original packaging whenever possible and include your authorization number.Please note that return shipping costs are the responsibility of the customer, unless the product was received damaged or incorrect.Damaged, Defective, or Incorrect ItemsIf you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the product. We will provide a prepaid shipping label and arrange for a replacement or refund as necessary. Photos of the damage or defect may be required to expedite the process.Refund ProcessOnce we receive and inspect your returned item(s), your refund will be processed. You will receive an email confirmation once your refund has been issued. Refunds will be credited back to your original payment method and may take up to 5-10 business days to appear on your statement, depending on your financial institution. ExchangesAt this time, we do not offer exchanges. If you would like to order a different product, please place a new order and return the original item for a refund